‘Undeniably unacceptable’ nine-month delay in complaint response left residents in disrepair
“We have found severe maladministration for Ealing Council after a nine-month delay in its complaint handling left repairs outstanding and the resident without redress.
We were forced to issue a Complaint Handling Failure Order to get the council to issue a response.
There were also recorded vulnerabilities for the resident.
The complaint relates to a leak which the resident believed was coming from the flat above. After reporting the issue, the landlord visited both flats and made some repairs, but the resident reported the issue was still ongoing and made a complaint two months later…
We ordered the landlord to pay the resident £1,225 in compensation, update its records with vital information about the case and ensure it is compliant with the Complaint Handling Code.”
This case demonstrates that if you are living in disrepair, you can push for changes to be made, and in many cases be entitled to claim compensation for the suffering caused.
If you’d like to speak to our team of housing disrepair solicitors to find out if you have a claim for compensation, please get in touch with our experts today on 0161 446 1122, or by emailing us at enquiries@pablasolicitors.co.uk.
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